Privacy Policy

At Verve Ceramics, your privacy is paramount. This policy outlines how we collect, use, protect, and handle your Personally Identifiable Information in accordance with our services.

1. Information We Collect

We collect information you provide directly to us when you make a purchase, register for a workshop, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise interact with our site. This may include your name, email address, mailing address, phone number, and payment information.

We also automatically collect certain information when you visit, use, or navigate our services. This information may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our services.

2. How We Use Your Information

We use the information we collect or receive:

  • To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
  • To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
  • To fulfill and manage your orders and workshops: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the services. We also use it to confirm your registration for workshops and any specific requirements you may have.
  • To post testimonials: We post testimonials on our services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us.
  • To deliver services to the user: We may use your information to provide you with the requested service.
  • To respond to your inquiries/offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

  • Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We only grant these third parties the minimum necessary access to perform their functions.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

5. Your Privacy Rights

You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal data, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal data; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal data.

If you are a resident of the European Economic Area (EEA) or California, specific legal provisions grant you additional rights regarding your personal data. Please refer to our Terms of Service for more details or contact us directly.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

7. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may email us at [email protected] or by mail at:

Verve Ceramics
1120 Yonge Street, Suite 201
Toronto, Ontario, M4W 2L6
Canada

Phone: (416) 555-0123

Last Updated: October 26, 2023